From forklift operator to president and CEO, Doug Enck has watched as Arnold Logistics has grown its customer base and revenues while maintaining a dedication for customer responsiveness. Much like his dramatic rise to the top, Enck says the company is poised for unlimited growth possibilities.

The Camp Hill, Pa.-based company provides print, direct mail, distribution, e-commerce, inventory control and systems integration solutions for small- and large-sized clients. Each year, it ships 3.8 million orders and 200,000 SKUs. Some of its key clients include IBM,, Holsted Marketing and Excel Communications. It also provides contract packaging services for Quaker, Quaker-Gatorade, Tropicana, Hershey Foods and Fuji Film. In 2001, Arnold Logistics helped customers package nine million beverage cases and built 715,000 display kits.

Few companies in today’s economic climate have managed to persevere without making serious compromises in staffing and services, but Salt Lake City, Utah-based Electrical Wholesale Supply (EWS) has drawn on its decades of experience to avoid layoffs altogether. As a result, the company has maintained its solid based of long-term employees dedicated to the success of the firm.

For Brad McCormick, having happy customers begins with a happy staff. “I think everybody needs to feel good about the job they do,” the Electric Supply and Equipment Co. president and CEO says. “If our employees are happy, they can be better focused on our customers.” The company, founded in 1935, marked its 75th anniversary last year.

If you're a food manufacturer on the West coast, your product can be on retail shelves on the East coast for a pallet fee of just $5 to $8. The same is true for manufacturers in the home improvement and hardware, beverage, and food service industries. Other industries that are beginning to reap the same advantages are the automotive after-market, office supplies, and electronics.

Castella Imports Inc. is one of the largest importers of specialty foods in the United States. “Through hard work and dedication, Castella offers the highest quality products, which exceed industry standards, with unsurpassed packaging, pricing and distribution,” President and owner Bill Valsamos says. The Hauppauge, N.Y.- based firm provides a variety of products such as antipastos, beverages, bread crumbs, bruschettas, cheeses, flavors, food colors, olives, olive oils, sauces, specialty foods, spices, vegetables and vinegar.

If a person’s diet focuses too heavily on pizza – with its gooey cheese, spicy meats, rich tomato sauce and doughy base – it’s likely that person’s waistline will expand. Similarly, Casa Imports Inc. got its start by focusing on pizza, which resulted in the large expansion of its business.

Buckles-Smith Electric Co. seems to have cornered the market on building successful relationships.

The electrical and automation equipment distributor has been supplying Northern California with products since 1939. Throughout the company’s history, it has firmly cemented the concept that helping the customer in any way possible can pay off substantially in the long run.

Allen Park, Mich.-based Belle Tire Distributors Inc.’s motto is “Customer satisfaction is our bottom line,” and the 86- year-old company does everything in its power to live up to it.

“Our motto is not just a saying; it’s something we live and breathe,” says Don Barnes III, operations and marketing manager for the company.

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